General Sales Conditions for Sigma Tech Solutions srl
1. Introduction
Welcome to the Sigma Tech Solutions srl webshop. These General Sales Conditions govern the sale of products by Sigma Tech Solutions srl to you. By placing an order with us, you signify your agreement to be bound by these conditions.
Please read these conditions carefully before placing an order with Sigma Tech Solutions srl. If you do not agree to these conditions, you may not use this webshop or place orders for products.
These General Sales Conditions are a legally binding agreement between you and Sigma Tech Solutions srl. They outline your rights and responsibilities as a customer, as well as our rights and responsibilities as a seller. We encourage you to review these conditions periodically for any updates or changes
2. Prohibited Use and Activities
 You are prohibited from using this webshop for any of the following purposes:
- Posting or transmitting any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable.
- Engaging in any activity that would constitute a criminal offense or give rise to civil liability.
- Using the webshop to impersonate any person or entity, or to falsely state or otherwise misrepresent your affiliation with any person or entity.
- Interfering with or disrupting the webshop or servers or networks connected to the webshop.
- Using any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this webshop, without our express written consent.
- Creating and/or publishing your own database that features substantial (e.g. our prices and product listings) parts of this webshop without our express written consent.
Any breach of these provisions may result in the immediate termination of your account and may subject you to civil or criminal penalties.
3. Account Termination and Suspension
We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion. If we cancel an order, it will be without charge to you.
We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.
If you wish to terminate your account, you may simply discontinue using the Service. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
4. Intellectual Property Rights
All content included on the webshop, such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations is the property of Sigma Tech Solutions srl, its affiliates or its content suppliers and is protected by international copyright, author’s rights and database right laws.
The compilation of all content on this webshop is the exclusive property of Sigma Tech Solutions srl and its affiliates and is protected by international copyright and database right laws.
All software used on this website is the property of Sigma Tech Solutions srl, our affiliates or our software suppliers and is protected by international copyright and author’s rights laws. You may not systematically extract and/or re-utilise parts of the contents of the webshop without our express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this webshop, without our express written consent.
5. Privacy Agreements and GDPR Compliance
We take your privacy seriously and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and Belgian data protection laws. Please review our Privacy Policy, which also governs your visit to our webshop, to understand our practices. Our Privacy Policy is available.
We also use cookies to enhance your browsing experience. Please review our Cookie Policy for more information about how we use cookies. Our Cookie Policy is available.
By using our webshop, you consent to the processing of your personal data as described in our Privacy Policy and Cookie Policy. You have the right to access, rectify, erase, restrict processing, and port your personal data, as well as the right to object to processing and to withdraw consent at any time, in accordance with GDPR.
6. Product and Promotional Information
We attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of this webshop is accurate, complete, reliable, current, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition.
We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
From time to time, we may offer promotional codes or discounts. These promotions are subject to specific terms and conditions, and we reserve the right to modify or cancel them at any time.
7. Pricing and Payments
All prices are inclusive of legally applicable VAT. We do not charge you for delivery, unless otherwise specified.
Despite our best efforts, a small number of the items in our catalogue may be mispriced. We will verify pricing when processing your order and before we take payment. If we have made an error and a product’s correct price is higher than the price on the website, we may either contact you before dispatch to ask whether you wish to buy the product at the correct price or cancel your order. If a product’s correct price is lower than our stated price, we will charge the lower amount and send you the product.
We accept the following payment methods: [List of accepted payment methods]. Payment must be received before we dispatch the products. If we do not receive payment within [number] days of your order, we reserve the right to cancel your order.
8. Return and Refund Information
Our return and refund policy is designed to be fair and transparent. Please review our detailed Return Policy, which is incorporated into these General Sales Conditions by reference. Our Return Policy is available.
In general, you may return most new, unopened items within [number] days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper ( to business days), the time it takes us to process your return once we receive it ( to business days), and the time it takes your bank to process our refund request ( to business days).
8a. EU Consumer Rights - Right of Withdrawal
As a consumer in the European Union, you have the right to withdraw from your purchase within days without giving any reason, in accordance with EU Directive //EU on consumer rights.
The withdrawal period will expire after days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or e-mail). You may use the model withdrawal form available, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than days from the day on which we are informed about your decision to withdraw from this contract.
Please note that certain goods are exempt from the right of withdrawal, including custommade items and goods that deteriorate rapidly or have a short shelf life.
9. Shipping and Delivery Information
We will ship the products to the address you provide at the time of your order. We will use our best efforts to ship your order within [number] business days of receiving your payment. However, we do not guarantee that your order will be shipped within this time frame.
We are not responsible for any delays in shipping caused by circumstances beyond our control, such as weather, natural disasters, or carrier delays. Risk of loss and title for all items purchased from us pass to you upon our delivery to the carrier.
For more detailed information about our shipping policies and procedures, please review our Shipping Policy, which is available.
10. User-Generated Contributions
If you post content or submit material, and unless we indicate otherwise, you grant:
(a) Sigma Tech Solutions srl a non-exclusive, royalty-free, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and
(b) Sigma Tech Solutions srl, its sublicensees and transferees the right to use the name that you submit in connection with such content, if they choose.
You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to Sigma Tech Solutions srl, including the execution of deeds and documents, at our request.
You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to Sigma Tech Solutions srl: (i) the content and material is accurate; (ii) use of the content and material you supply does not breach any applicable policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify Sigma Tech Solutions srl for all claims brought by a third party against Sigma Tech Solutions srl arising out of or in connection with the content and material you supply.
11. Automotive Parts Specific Conditions
a. Compatibility and Fitment
It is your responsibility to ensure that the parts you purchase are compatible with your vehicle. We provide information to the best of our knowledge, but we do not guarantee that the parts will fit your specific vehicle. We recommend that you consult your vehicle’s owner’s manual or a qualified mechanic to confirm compatibility before making a purchase.
We are not responsible for any damage to your vehicle or any other property that may result from the installation of incompatible parts. If you are unsure about the compatibility of a part, please contact our customer service team before placing your order.
b. Installation
Many of the parts we sell require professional installation. We strongly recommend that you have a qualified mechanic install any parts that you are not comfortable installing yourself. Improper installation can result in damage to your vehicle, the part itself, and may void the warranty.
We are not responsible for any damage that may result from the improper installation of our products. This includes, but is not limited to, damage to your vehicle, personal injury, or any other consequential damages.
c. Safety Warnings
Some of the parts we sell are intended for high-performance or off-road use only. These parts may not be legal for use on public roads and may affect your vehicle’s safety, handling, and emissions. It is your responsibility to ensure that you are in compliance with all applicable laws and regulations.
We are not responsible for any damage or injury that may result from the use of our products in a manner for which they were not intended. Please read all product descriptions and warnings carefully before making a purchase.
12. Limitation of Liability
We will not be liable for any damages of any kind arising from the use of any of our services, or from any information, content, materials, products (including software) or other services included on or otherwise made available to you through any of our services, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.
Our liability to you in connection with any product purchased through our webshop is strictly limited to the purchase price of that product.
This does not include or limit in any way our liability:
(a) For death or personal injury caused by our negligence;
(b) For fraud or fraudulent misrepresentation; or
(c) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
13. Third-Party Links
Our webshop may contain links to third-party web sites or services that are not owned or controlled by Sigma Tech Solutions srl.
Sigma Tech Solutions srl has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that Sigma Tech Solutions srl shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any thirdparty web sites or services that you visit.
14. Amendments or Changes to the Agreement
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
15. Dispute Resolution
Any dispute or claim relating in any way to your use of any of our services, or to any products or services sold or distributed by us or through our webshop will be resolved according to Belgian law.
We encourage customers to first contact us directly to resolve any disputes amicably. If direct resolution is not possible, disputes may be resolved through the Belgian courts or through alternative dispute resolution mechanisms available under Belgian law.
For consumer disputes, you may also have the right to use the European Commission’s Online Dispute Resolution platform, available at https://ec.europa.eu/consumers/odr/.
16. Governing Law
These Terms shall be governed and construed in accordance with the laws of Belgium, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
17. Contact Information
For any questions about these General Sales Conditions, please contact us at:
Sigma Tech Solutions srl
Chem. de la villa romaine
ATH, Belgium
Email: fcp@mail.be
Phone: +32 495251647